Help
Require further help and support on your AlertMe system? In here you’ll find answers for your Account & Billing questions, advice on how to get started with your system, plenty of technical information and much more.
Browser requirements
System requirements
The following browser (versions) should be used to view the AlertMe site.
Windows XP
How can I control my system remotely?
You can control and monitor your home via text message on your mobile phone or by using email, meaning you can check the status of your system and control ...
Installation and getting started
You’ve bought your AlertMe system and it’s been delivered. What next?
Before you start your installation, please check you have the following:
System range information
The wireless range of the AlertMe system is around 20 metres; however this is also dependent on the amount, and type, of obstructions around the property.
Internal ...
Technical questions
Which wireless network does my system run on?
AlertMe runs on the ZigBee wireless network which is a mesh based system, using this for communication between ...
Advice before you buy
Did you know that you can try out AlertMe SmartHome technology before you buy? Here's how.
Can I see a demonstration of AlertMe SmartHome technology?
Your home connection
To set up your AlertMe system at home, you simply need a constant broadband and mains power connection.
Customer care
Get more details on accessing support and help for your AlertMe SmartHome technology.
Link to FAQs
Account details
How to contact us
There are several ways in which you can contact our Customer Sales and Support Team:
We are available Monday to Friday between the hours of 9am and 5pm ...
How SmartMonitoring works
Installation couldn’t be easier. Placed around your home, our SmartSensors monitor doors, windows, motion and alarms. Connecting wirelessly and securely ...