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We have
lots of exciting developments to tell you about this month including
our latest software release, a great Insurance discount which we can
offer to all AlertMe customers, new customer services hours and much
more...
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We are always trying to learn from our customers and develop AlertMe according to your experiences. So we are asking (please) if you would be able to share with us your personal experience of AlertMe and how it has changed your home life. How are you using the system day to day? Do you have any interesting experiences where AlertMe has helped you out? Have you found an alternative use for any of the sensors? Please get in touch by sending us an email to feedback@alertme.com. We are looking forward to hearing from you!
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We are very pleased to announce that version 1.20 of our software
is rolling out to all our customers as we speak. It features many
new exciting features including; Night Mode which means you can arm various sensors at
night protecting you and your family while at home; and
Presence where the system will now react to
people coming and going from your house. All existing customers
should shortly receive an email or call from a member of our
customer support team notifying you of your upgrade. If you have
any questions please feel free to contact our extremely helpful
customer support team on 0845 200 2874.
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AlertMe customers can now enjoy a 15% discount on their current
or renewal house insurance premiums by purchasing their insurance
through NW Brown. All the information you need is on the website
under the FAQ section or you can contact NW Brown direct by
emailing
alertme-offer@nwbrown.co.uk
or you can call 01223 720350 quoting Alertme
Offer. Conditions apply.
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You can now buy the AlertMe kit and any of our accessories online at amazon.co.uk. When you are next shopping for your books and CDs at amazon why not add a home security system? Or better yet put it on your wish list and get someone else to buy it for you!
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Thank you to all those who took part in our Energy Survey. The
results are now in and you can view them via the following link
by clicking here.
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The lovely people in customer support are now available from 9am to 9pm, 7 days a week, just waiting for you to pick up the phone or drop them an email. You can reach them on 0845 200 2874 or at support@alertme.com. Our new user support portal is also now up and running offering an enviable array of support options including user forums, live web chat to the support team, trouble shooting, knowledge bases, support downloads and you can open and keep track of all your support tickets. Check it out at Help and Support Centre.
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Thanks for your feedback and support, we love hearing from you so please don't be a stranger,
Customer Services Manager
Telephone - 0845 200 2874
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